Shipping Policy

1. Delivery Methods & Costs

• Domestic (Romania): courier shipping at a flat rate of 25 RON, visible at checkout.

• International: courier shipping at a flat rate of 35 EUR, visible at checkout.

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2. Processing & Dispatch Time

• Standard processing time: 7–10 business days from order confirmation.

• During high-demand periods, delivery may take longer — you'll receive a firm shipping date.

• For urgent needs, please contact us directly — we will do our best to accommodate.

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3. Shipment Tracking & Updates

• Once dispatched, a shipping confirmation email with tracking number and courier link is sent.

• We keep you informed at each stage — for a premium, worry-free experience.

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4. Customs Duties & Import Fees

• International shipments may be subject to customs duties, VAT, or local taxes, which are the recipient’s responsibility.

• We recommend prepaid duty options where possible for seamless delivery.

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5. Local Pickup & Future Options

• No in-person pickup (Click & Collect) yet — but this is planned for local customers in the future.

• Custom delivery solutions remain an option upon request.

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6. Delays or Delivery Issues

• In case of delays, damages, or lost packages, please reach out immediately. We provide priority support with concierge-level service.

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7. Policy Changes

• We may update this policy as our logistics evolve or we expand into new markets.

• Major updates will be communicated via email or featured site banners.